- Stay calm.
- Tell your child you are there for them and that you are not upset or angry.
- Tell them you are pleased they have told you they are having a difficult time or are having thoughts of harming themselves and that you are able to help them through this time.
- Listen to what they are saying even if they are venting anger or other negative emotions at you.
- Listen without interrupting.
- Once you have listened to what they have said and the crisis is settling make some suggestions for things you can do together to distract them from their thoughts.
- After crisis please encourage your child to relax as the evening progresses, e.g. having a bubble bath, a hot milky drink, or watching a family movie.